This Privacy Policy explains how DeluVex ("we", "us", or "our") collects, uses, and protects information when you visit our website or get in touch with us. By using our website or contacting us, you agree to the practices described here.
1. Information we collect
We only collect information you choose to share with us. This may include:
- Contact details you submit through our enquiry form, such as your name, email address, selected service, and message.
- Communication you send us directly by email, phone, or WhatsApp.
- Basic usage data your browser automatically shares, such as your device type, browser, and general location, which helps us keep the site working well.
2. How we use your information
We use the information you provide to:
- Respond to your enquiries and provide the services you ask about.
- Send you quotes, updates, and project-related communication.
- Improve our website and the way we work with clients.
We do not sell, rent, or trade your personal information to anyone.
3. How your enquiry form is handled
Our contact form is processed through a third-party service (Web3Forms), which delivers your message to our email inbox. Your details are used only to reach you back about your enquiry.
4. Cookies and analytics
Our website may use minimal cookies or analytics tools to understand how visitors use the site. These do not identify you personally. You can control or disable cookies through your browser settings at any time.
5. Third-party services
We rely on trusted third parties to run our website and business, such as our website host and email provider. These services have their own privacy policies and only process your data as needed to provide their service to us.
6. Data retention
We keep your information only for as long as it's needed to respond to you and carry out any work you engage us for, unless a longer period is required by law. You can ask us to delete your information at any time.
7. Your rights
You have the right to:
- Ask what personal information we hold about you.
- Request that we correct or update your information.
- Request that we delete your information.
- Withdraw your consent to being contacted.
To exercise any of these rights, just email us at deluvexinfo@gmail.com.
8. Data security
We take reasonable steps to protect your information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is completely secure, so we can't guarantee absolute security.
9. Children's privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we'll remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it occasionally.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, reach us at:
- Email: deluvexinfo@gmail.com
- WhatsApp: [Add number]
- Business: DeluVex, [Add location / city, country]